Reference

How cuan040 Handles Your Personal Data

This policy explains exactly what data we collect when you open an account, deposit via DANA, OVO, or GoPay, and access the lobby — and what we do with it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session transparencyYour right to request data deletion
cuan040 How cuan040 Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review, correct, or request removal of your personal data, our support team handles these requests directly. Send your query through any of the channels below. We aim to respond to data-related requests promptly, though response times may vary during peak periods. Include your registered account email or wallet reference so we can locate your record quickly.

Team online

Live Chat

Open the chat window inside your account dashboard. This is the fastest path for data access requests or account-linked privacy questions during operating hours.

Email Support

Send a written data request to our support email address. Include your registered contact detail and specify whether you want to access, correct, or delete your data.

Account Settings

Some data preferences — such as marketing communication opt-out — can be adjusted directly inside your account settings without contacting support at all.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures across every layer of your account — from the moment you log in to when a withdrawal is matched back to your GoPay or OVO wallet. Here is what that looks like in practice across four key areas.

Cookie Use We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies are separate and can be declined via your browser settings without affecting account access.
Account Security Login is protected by OTP verification sent to your registered contact. We do not store your DANA, OVO, or GoPay PIN — wallet authentication happens entirely within each wallet provider's own secure environment.
Data Retention Transaction records tied to DANA, OVO, and GoPay deposits are retained for the period required under applicable Indonesia regulations. Session and device logs are cleared on a rolling schedule defined in our internal data policy.
Your Right to Access You can request a summary of the personal data we hold on your account at any time. Submit the request via live chat or email, and we will confirm receipt and provide the information within the timeframe permitted by applicable law.

Common Questions About This Privacy Policy

These are the questions we get most often from account holders in Indonesia about how their data is managed, what rights they have, and how to act on those rights through our support channels.

No. Your DANA, OVO, or GoPay wallet identifiers are used only to process your deposits and match your withdrawals. We do not pass payment identifiers to third-party marketing networks or data brokers.

Yes. Submit a deletion request via live chat or email with your account reference. Some data may be retained for the period required by law before full deletion is completed.

Session cookies keep you logged in while you navigate the lobby. Disabling all cookies may interrupt your session. Analytics cookies are optional and can be turned off in your browser without losing account functionality.

Never. PIN authentication happens inside the GoPay app environment. We only receive a payment confirmation reference — your credentials stay entirely within GoPay's own secure system.

Registration data is retained while your account is active and for the period required under applicable Indonesia regulations after closure. You can request a copy or ask about specific retention periods through our support email.

Reach our team via the live chat inside your account or by email. Describe the concern and include your registered wallet reference so we can investigate and respond within the required timeframe.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.